Privacy Policy

Last updated: July 16, 2026

This Privacy Policy describes how Fed Digital Marketing and E Commerce FZE (“Zoolitz“, “we”, “us”, or “our”), operating under the laws of the United Arab Emirates, collects, uses, and protects your personal information when you use our website and services.

By using our website, you consent to the data practices described in this policy, in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable GCC data protection regulations.

1. Information We Collect

We collect the following categories of personal data:

Identity Data: Full name, date of birth (if provided)
Contact Data: Email address, phone number, shipping address
Transaction Data: Purchase history, payment method type (we do not store full card details)
Technical Data: IP address, browser type, device identifiers, cookies
Usage Data: Pages visited, time spent on site, click patterns
Marketing Data: Communication preferences

2. Legal Basis for Processing

We process your personal data on the following legal bases under UAE PDPL:

Performance of a contract (processing your orders)
Legitimate interests (improving our services, fraud prevention)
Legal obligation (tax records, regulatory compliance)
Consent (marketing communications, cookies)

3. How We Use Your Information

Processing and fulfilling your orders
Communicating order updates via WhatsApp, email, or SMS
Sending promotional offers (with your consent)
Improving our website and customer experience
Complying with UAE legal and regulatory requirements
Preventing fraud and ensuring security

4. Data Sharing

We do not sell your personal data. We may share data with:

Delivery partners: To fulfil your shipment within the UAE and GCC
Payment processors: (Tabby, Tamara, Stripe, or similar) for transaction processing
IT service providers: Hosting, analytics, customer support tools
Legal authorities: When required by UAE law or court order

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law (typically 5 years for commercial records under UAE Commercial Transactions Law).

6. Your Rights

Under UAE PDPL, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data (subject to legal retention requirements)
Withdraw consent for marketing at any time
Lodge a complaint with the UAE Data Office

To exercise your rights, contact us at: info@zoolitz.com

7. Cookies

We use cookies and similar technologies. Please see our Cookie Policy for details.

8. International Transfers

If we transfer data outside the UAE, we ensure adequate protection measures are in place in accordance with UAE PDPL requirements.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or website notice.

10. Contact Us

Fed Digital Marketing and E Commerce FZE
Dubai, United Arab Emirates
Email: info@zoolitz.com
WhatsApp: +971582801321