Shipping Policy
Last updated: July 16, 2026
1. Dispatch Times
- Orders placed before 2:00 PM GST (Sunday–Thursday) are dispatched same day
- Orders after 2:00 PM or on Friday/Saturday/public holidays are dispatched the next working day
- During peak periods (Ramadan, Eid, National Day), additional 1–2 days may apply
2. Delivery Areas & Timeframes
| Region | Estimated Delivery |
|---|---|
| Dubai | Same day or next day |
| Abu Dhabi, Sharjah, Ajman | 1–2 business days |
| Other UAE Emirates | 2–3 business days |
| Saudi Arabia | 3–5 business days |
| Kuwait, Bahrain, Qatar, Oman | 4–7 business days |
3. Shipping Charges
Shipping charges are calculated at checkout based on your location and order size.
- Free shipping on orders over AED 100 within the UAE
- GCC shipping rates are displayed at checkout
4. Tracking
Once your order is dispatched, you will receive a tracking link via email and/or WhatsApp. Use this to monitor your delivery in real time.
5. Packaging
All figures are individually wrapped and protected to prevent damage during transit. Bundles are packaged together in a single box.
6. Delivery Attempts
Our courier will attempt delivery up to 3 times. After 3 failed attempts, the order will be returned to us. Redelivery charges may apply.
7. Customs & Import Duties (GCC)
Deliveries within GCC countries may be subject to local customs duties or VAT. These charges are the responsibility of the recipient. Zoolitz is not liable for customs delays.
8. Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe, please contact us at info@zoolitz.com or WhatsApp +971582801321 with your order number. We will investigate with our courier partner.
9. Contact
Email: info@zoolitz.com
WhatsApp: +971582801321
